Samsung Account Users Only
If you are using Samsung Account software on your Samsung device you must remove the device from your Samsung Account before sending it to us.
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How to remove your device from your Samsung account.
There are two options for Removing your device from your Samsung account. It can either be done via the device itself or remotely via the samsung.com website. If your device is faulty please use Option 2.
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Option 1 - via your device
- Open "Settings" app
- Under the "Account" find the "Samsung Account" and tap on it
- Tap on the Samsung account you would like to remove
- On the bottom right of the opened menu, tap on "Remove Account"
- You may need to enter your password and then the process gets through
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Option 2 - via samsung.com
- Go to http://account.samsung.com and tap Sign In.
- Enter your Email and Password and then tap Sign In.
- Tap Profile.
- Tap Delete Account and enter your password.
- Tap Continue > I accept > Confirm > Confirm.
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